Become a part of our caring community and help us put health firstThe Associate Director, Business Intelligence for CPSS Data and Analytics will support the account services, enrollment, billing and reconciliation operational teams. The support includes identifying unique insights and solving complex business challenges using a variety of data sources. The individual in this role will be expected to bring creativity and clearly articulate these insights, recommendations, and actions to a variety of key business decision makers within the business and drive results.

Responsibilities

The Associate Director, Business Intelligence will utilize various tools, technologies, applications and best practices to analyze and present insightful, actionable information. This role oversees data & analytics team efforts to provide reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience. The role will lead a team of up to approx. 5-8 direct associates and 25 indirect associates.

Key Responsibilities include:

• Lead and develop a team focused on strategic understanding of enrollment, billing & reconciliation data, operational reporting, insight generation, and storytelling to support the business and improve member experience.
• Manage and prioritize requests from team members and cross functional partners and set realistic expectations. Transparently communicate about priorities on a regular basis.
• Embrace a service mentality to collaborate with Operations, Business Intelligence teams, Database teams, and IT to assure data processes are automated, efficient, and to identify insights and/or solve complex business challenges. 

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree in an analytical discipline such as statistics, mathematics, engineering, or other business discipline
• Minimum 3 years of technical experience in data analysis and intelligence
• Minimum 3 years of people leadership experience in building, managing and developing high-performing business intelligence teams
• Working knowledge of establishing a schema of data infrastructure, concept of data governance, data passing, and API’s
• Demonstrated experience building and presenting story-driven presentations based on analytics
• Experienced working in a SQL environment with comprehensive knowledge of SSMS, SSIS, SSRS
• Strong working knowledge of Cloud Technologies (Azure Synapse Analytics) and Power Platform (Power BI, Power Automate, & Power Apps)
• Knowledgeable in process improvement and metrics development
• Knowledgeable in regulations governing health care industries or related adjacent industries
• Ability to be creative, anticipate and be proactive around next steps in large initiatives simultaneously
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences and business outcome.
• Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity.
• Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
• Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome
• Collaborative with adjacent business intelligence and data science teams to drive results

Preferred Qualifications

• Advanced Degree or MBA
• Comprehensive knowledge of advanced analytic and data science techniques and experience with R, Python, or other statistical software
• Current or recent experience in a large, highly matrixed company
• Prior health insurance industry experience

Additional Information

Work at Home/Remote Requirements

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

· Satellite, cellular and microwave connection can be used only if approved by leadership

· Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

· Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

· Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,800 - $174,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.